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Returns Policy

Returning Your Order

You may return eligible goods to us in their original condition within 14 days of receiving them to obtain a refund. Please contact us by email (sales@makercoating.com) prior to returning any goods to confirm eligibility and the return process.

Goods must be returned unopened, in as-new condition, and in their original packaging, including all accessories and materials, to qualify for a refund. Upon inspection and approval, we will issue a refund for the full cost of the goods, excluding the original carriage fee.

Please Note:

  • Opened Goods: If tins or original packaging are opened, the goods cannot be resold as new, and we will not be able to provide a refund.
  • Tinted Paints: Tinted paints are custom-made to order and are not eligible for returns or exchanges due to change of mind. Please note that tinted paint colours may vary from on-screen representations due to monitor differences.
  • Specialty Coatings: Fire-resistant or intumescent coatings are non-refundable.

Returns Terms & Conditions

  • Return Shipping: Return shipment costs are the responsibility of the customer. We are unable to arrange third-party collections on your behalf.
  • Shipping Recommendations: We recommend using a carrier that offers shipment tracking and insuring the package for its full value. The customer assumes responsibility for any loss or damage to goods during transit.
  • Restocking Fee: For non-defective goods returned, a restocking and administration fee of 20% of the goods' value will be deducted from the refund.

Damaged Goods

Please inspect your order upon delivery and notify us of any damages within 24 hours of receipt. Unfortunately, we cannot accept responsibility for damaged goods reported after this period, as per our carriers' policies.

Thank you for your understanding and cooperation. Should you have any further questions, feel free to contact our customer support team.