Frequently Asked Question

What Shipping Methods Are Available?

We currently offer a few different shipping methods depending on what is being ordered and the delivery location

  • FedEx
  • Pall-Ex
  • Gardners Distribution

How Long Will It Take To Get My Package?

We ship all orders within 3-5 working days, dependent on availability we may be able to ship out orders same and and get your order to you next day.
This is subject to delivery location and product backorders.
You can usually expect your order to turn by within 5 business days however if it takes any longer feel free to contact us for an update on your order or check the shipping status here

How Do I Track My Order?

To track your order simply visit your account and navigate to your order tracking page, or input your tracking details here, you’ll be able to see if you’re order has been shipped and the estimated delivery date of your order.

How Do I Place An Order?

You can place an order by simply adding the desired products to your cart and heading to the checkout. Once you’ve paid we will send you a confirmation email and delivery updates. Alternatively you can phone and place an order by phone, or simply visit us in store and our team will assist you in your purchase.

How Should I Contact You If I Have Any Queries?

You can contact us at any time via our contact page here. We are available to answer your calls on week days between:

  • 8 – 5pm Monday-Thursday
  • 8 – 3.30pm Fridays

Do I Need An Account To Place An Order?

While you do not need an account to checkout with us, we do recommend you create one to keep track of your orders and make it easier for us to assist you with your purchases.